Hollywood Sheet Music strives to achieve 100% customer satisfaction. We
understand that this means there will be times when you would like to return an
item to us. The information below provides our policy on returns and the
procedure to follow in the event of a return. If, at any time, you would like
to speak with someone regarding the items received or to arrange for a return,
please contact us at 818.567.4338 or send an email to firstname.lastname@example.org
May I return merchandise
to Hollywood Sheet Music?
Yes. Within 10 days of
the receipt of your order, you may return any item for a refund provided that
Your return is authorized by our Customer Service Department at 818.567.4338
or email email@example.com
Item is in new condition ( free of creases, scratches, writing,
stickers, or punctures) with original receipt, packaging and accessories
Item was received damaged or defective
Incorrect item was shipped
The item was not a special order. Special ordered items are not
The item was purchased from Hollywood Sheet Music.
We do not accept returned items more than 20 days after delivery.
Videos / DVD's,
SongKits, Preview, ShowTrax / ChoirTrax CD's, Midi File Disks, scores, single music
sheets (including choral pieces) & musicals (Christmas pageants etc.) can
only be exchanged for another of the same title when found to be damaged or
defective. This is due to the nature of the formats and the ease in which they
can be copied and to prevent sending items back that are used for evaluation
purposes and can not be resold as new.
Books with CDís/DVDís attached to a cover are also not returnable.
Christmas musicals, midi
disks, songbooks etc. will not be accepted as returns after Dec 15th unless it
was delivered after said date. Preview CD's are non returnable items
Exceptions: If the above items are
wrapped in cellophane which has not been removed,or if itís a book with CD/DVD
and the envelope is unopened, we will accept those back for credit or
refund. However, if the item has been
used (cellophane removed), the customer service manager must approve a one time
courtesy return and a 25% restocking fee would be deducted from the credit or
refund. Choral Musical Preview CD's are not accepted back unless the cellophane
has not been removed. Note: Some customers mistake a midi disk for a CD.
Many PianoSoft products come in a jewel case that looks like a CD but is really
a 3 1/2 inch floppy disk. All one time courtesy returns must first be approved
by our customer service manager.
For all other
non-returnable product, exceptions can be granted by the customer service
manager for a one time courtesy exception
as long as the excluded item(s) are in new condition. Damaged items will
not be accepted or an appropiate restocking fee will be assessed
Do I have to pay the
shipping to send something back?
If you are returning an
item because of an error on our part or because of a defect, we will refund the
delivery charges incurred in sending the item to you and your costs in
returning it to us.
If your return is not the result of our error, the shipping costs
associated with your return will be deducted from the amount of the credit or
refund. Once your return has been received, a credit or refund will be issued
within 21 days and an e-mail confirmation will be sent. These returns are
subject to the return fees listed below.
Will I receive full
credit for my returned items?
Once your returned items
have arrived, you will receive a credit on the card used to purchase the items.
You will receive credit equivalent to the amount paid for the items, with the
All returns are subject to a 15% restocking
All returned items that were backordered will
be charged a 15% restocking fee.
Any item that has been damaged in transit is
subject to a 25% restocking fee.
Any item that is deemed to be in unsalable
condition will be given a 50% credit.
Any unauthorized returns, including items not
purchased from Hollywood Sheet Music, will
receive no credit.
How do I return something
to Hollywood Sheet Music?
To return an item,
please contact our Customer Service department at 818.782.3463, or email us at firstname.lastname@example.org
within the first ten (10) days after receipt of your order. You will be
provided with a Return Authorization (RA) number that must be included when
sending your merchandise back. Returns will not be accepted without a RA
If you are replying by
email, please include the Order Number and the Product Number(s) for all items
you wish to return. In the case of a defective product or incorrect shipment,
please provide information in your communication on the defect . All returned
items must be received within ten (10) business days from the time the RA
number is generated. For items returned after the ten (10) day period, only 50%
credit will be given.
After packaging the
items for return, you must write the RMA number on the outside of the package.
The RA number is only good for the products authorized for return. Return
packages must be returned using a delivery service that provides tracking
information (UPS, Federal Express). Do not send your package via the US Postal